FAQs

FAQ

Welcome to the Julian Kingsley FAQ page! Here are answers to common questions. If you need more help, contact our support team at support@juliankingsley.us.

  1. How do I place an order?

    • Browse, add items to your cart, and checkout with shipping and payment details.

  2. Can I modify or cancel my order?

    • Orders process quickly, so modifications or cancellations aren’t possible after confirmation. Double-check your order before completing the purchase.

  3. What payment methods do you accept?

    • We accept Visa, Mastercard, American Express, JCB, Diners Club, Discover, and Apple Pay.

  4. How can I track my order?

    • After shipping, you’ll receive an email with a tracking number. Use it on our website or the carrier’s system.

  5. What is your return policy?

    • We accept returns within 60 days of the original purchase date if items are unused, in their original condition and packaging, with the exception that discounted items are only eligible for exchanges.

  6. Do you ship internationally?

    • Yes, we ship worldwide.

  7. How do I contact customer support?

  8. Are your products eco-friendly?

    • We strive to minimize waste and source responsibly.

  9. How can I stay updated on new products and promotions?

    • Subscribe to our newsletter on our website.

We hope these answers help. For more questions, contact us. Thank you for choosing Julian Kingsley!